ASTAR CUSTOMER CARE & SERVICE PORTAL

How Can We Help You?
Official Astar Support.

Schedule regular maintenance, register warranties, access manuals, or connect with our authorized Kerala EV engineering team.

Book Service

Schedule certified periodical checkup, brake tuning, or diagnostics at your nearest hub.

REQUEST SERVICE →

1-Yr Warranty

Comprehensive official coverage on Lithium battery packs, BLDC hub motor, and electronic controllers.

WARRANTY POLICY →

Genuine Spares & Care

100% factory OEM replacement parts, smart battery health scanning, and genuine accessories with guaranteed fitment.

GENUINE SPARES →

User Manuals

Download official digital owner guides, charging protocol handbooks, and specifications.

VIEW SPECS →

Frequently Asked Questions

Quick answers to common questions about battery charging, maintenance, and registration.

Using the standard smart portable charger provided with your vehicle, charging from 0% to 100% takes approximately 3.5 to 4.5 hours from any standard 15A home wall socket. Our smart BMS automatically cuts off power once full charge is reached to preserve cell longevity.

Astar provides an official 1-Year replacement warranty on the Lithium-ion battery pack and BLDC hub motor against manufacturing defects and capacity degradation below 70%. Electronic controllers and wiring harnesses are covered under standard manufacturer terms.

No. The Astar Zee+ is an ARAI/ICAT certified Non-RTO electric scooter capped at a top speed of 25 km/h with a 250W peak motor rating. Under Central Motor Vehicles Rules (CMVR), this model requires zero driving license, zero vehicle registration, and zero road tax.

We recommend a routine inspection every 3,000 km or 6 months (whichever comes first) at any authorized Astar Kerala service station. Electric scooters have far fewer moving parts than petrol vehiclesโ€”service primarily involves brake adjustment, tire pressure, suspension inspection, and battery diagnostic scanning.

Yes. Astar battery packs and connectors are IP67 water and dust resistant. However, always ensure that charging takes place in a covered, dry area away from direct rain, and ensure plug points are grounded properly.

Request Service / Open Ticket

Submit your details and our Kerala service dispatch team will confirm your slot within 2 hours.

โ— 100% FACTORY AUTHORIZED CARE

Showroom Service & Genuine Parts Guarantee

Visit any authorized Astar 3S center across Kerala for certified routine maintenance, genuine part replacements, brake tuning, and smart battery health verification.

KERALA SERVICE DESK & SUPPORT
+91 79079 13682
CALL NOW
100% OEM Factory Genuine Spare Parts
Trained & Certified Electric Scooter Technicians
Computerized Battery BMS & Electrical Health Diagnostics
CHAT ON WHATSAPP

Track Service Ticket Status

View live vehicle bay progress, assigned technician, and official workshop notes updated from Admin Command.

Enter your Ticket ID (e.g. ASTAR-SRV-XXXX) or registered phone/email above to check real-time service status.

Authorized Kerala Service Centers

Equipped with factory diagnostic scanners, OEM spares, and certified technicians.

KOCHI CENTRAL HUB

Edappally Toll Jn, Near Metro Pillar 384, Kochi, Kerala 682024

MON-SAT: 9:00 - 19:30 PH: 7907913682

CALICUT NORTH HUB

Mavoor Road Cyber Corridor, Kozhikode, Kerala 673004

MON-SAT: 9:00 - 19:30 PH: 7907913682

TRIVANDRUM TECH HUB

Kazhakkoottam Techpark Bypass, Thiruvananthapuram 695582

MON-SAT: 9:00 - 19:30 PH: 7907913682

THRISSUR CENTRAL

Swaraj Round North Hub, Thrissur, Kerala 680001

MON-SAT: 9:00 - 19:30 PH: 7907913682

KANNUR COASTAL

Thana Junction National Highway, Kannur, Kerala 670012

MON-SAT: 9:00 - 19:30 PH: 7907913682

KOTTAYAM HIGHLAND

Kanjikuzhy Central EV Hub, Kottayam, Kerala 686004

MON-SAT: 9:00 - 19:30 PH: 7907913682